Shipping and Delivery

1. Will I pay extra for delivery? No, at Kacob we make sure your shopping is simple and transparent. We offer free shipping throughout Poland for every order. Your clothes are carefully secured by us to arrive to you in perfect condition.

2. Do you ship orders to Parcel Lockers? At the moment, we focus on deliveries directly to the specified address (home or office). This way, we ensure the package goes straight into your hands. Delivery to parcel machines is currently not supported.

3. How long does delivery take?

  • Order processing: 1–2 business days (for orders placed before 6:00 PM).
  • Transport time: 5–7 business days.
  • Total waiting time: Usually 6–9 business days. Deliveries are made from Monday to Friday.

4. How can I track my package? After your order is shipped, you will receive an email with the shipment number and a tracking link (Track & Trace), so you can check the status of your package anytime.

5. Who will deliver my package? To ensure the highest quality of service, your Kacob orders are delivered by recognized leaders in the logistics industry. We mainly cooperate with DHL, which allows us to provide safe transport and timely deliveries across the country.

6. What should I do if my package is lost? If the tracking link does not update for a long time, write to us at info@kacob.com. In case of a lost shipment, we will send a new product or refund you in full – according to your choice.

Returns and Complaints

7. How can I return a product? You have up to 30 days to return from the moment you receive the shipment. Write to us at info@kacob.com, and we will send you return instructions. The product must be unused and in its original packaging.

8. When will I receive my refund? We process refunds within 7 business days from the moment we check the returned shipment. The money will be returned to the same payment method used for the purchase.

9. Who pays for return shipping?

  • If the product is defective or damaged – Kacob covers the return costs.
  • In case of return for other reasons (e.g., change of mind) – the customer bears the cost of sending it back.

Payments and Security

10. What payment methods do you accept? We offer secure payments via:

  • Payment cards: Visa, Mastercard, Maestro, Amex
  • Mobile: Blik, Apple Pay, Google Pay
  • Others: Shop Pay

11. In what currency will I pay? All prices in our store and payments are made in Polish zloty (PLN).

12. How do you protect the security of my data? The security of your purchases is our priority. Our website is fully protected by an advanced SSL certificate, which ensures confidentiality and encryption of all transmitted information. Importantly, Kacob does not have access to your credit card data nor stores it – all payments are processed through secure and licensed payment systems.

Contact Information

If you have any questions or just want to get in touch with us, feel free to contact us via:

Customer service (Opening hours):

  • Monday – Friday: 09:00 – 18:00 (GMT+1)
  • Saturday and Sunday: 10:00 – 16:00 (GMT+1)

Frequently asked questions
What is Kacob?

Kacob is a men’s footwear brand focused on clean design and timeless style. Our collections are shaped by classic British influences and designed for everyday and formal wear, with an emphasis on consistency and ease.
Do you offer free shipping?

Yes. We offer free standard shipping within the United Kingdom on all orders, with no minimum purchase required.
How long does delivery take?

Orders typically arrive within 4–7 business days (Monday to Friday) after dispatch. You’ll receive a tracking link as soon as your order is on its way.
Do you ship internationally?

At this time, we ship within the United Kingdom only. This allows us to maintain clear delivery timelines and reliable service.
How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Please allow additional time for your bank to reflect the credit
Can I exchange an item?

Yes. If you’d like a different size or style, simply mention this in your return email and we’ll assist you.
What payment methods do you accept?

We accept Visa, Mastercard, Maestro, American Express, Apple Pay, and Google Pay. All payments are securely encrypted and processed.
Is my personal and payment information safe?

Yes. Kacob uses secure checkout technology and does not store payment details. Your information remains private and protected.
I didn’t receive my order. What should I do?

Please check your tracking link first. If more than 8 business days have passed since dispatch and your order hasn’t arrived, contact us at info@kacob.com and we’ll investigate.
Can I update or cancel my order?

If your order has not yet shipped, we may be able to make changes. Contact us as soon as possible after placing your order.
Still need help?

We’re here to assist. Reach out to us anytime at info@kacob.com and we’ll be happy to help.