Last update: February 10 2026

At Kacob, we ensure that your shopping experience is not only inspiring but above all safe. This Privacy Policy aims to inform you about the principles on which we collect, process, and protect your personal data while using our online boutique.

We respect your privacy and consider transparency in our actions as the foundation of trust. The terms “you” or “your” refer to all visitors to our store, our customers, and users of services provided by Kacob. We encourage you to take a moment to familiarize yourself with the following principles so you can feel completely comfortable shopping with us.

Possible changes to this privacy policy

Kacob reserves the right to update this privacy policy, for example, in case of changes in legal regulations or updates to our services. The latest version of the document is always available on our website. The date of the last update is shown above.

What personal data we collect – and why?

The type of information we collect depends on your activity in the Kacob store. All data is processed for strictly defined and justified purposes, such as efficient order management, providing professional customer service, fulfilling legal requirements, and continuously improving the quality of our services.

1. Data you provide yourself:

  • First and last name
  • Email address and phone number
  • Billing and shipping address
  • Payment data (e.g., payment confirmation)
  • Account data (username, password)
  • Information provided through contact forms or support requests

2. Data collected automatically while using the site:

  • IP address and device type
  • Browser data (e.g., type and version)
  • Pages viewed, clicks, and navigation data
  • Cookies and similar tracking technologies (see also our cookie policy)

Purpose of processing

We use your data, among other things, for:

  • fulfillment and delivery of orders,
  • customer service and communication,
  • creating and managing your account at Kacob,
  • analysis of website traffic and user behavior (to optimize the store),
  • fulfillment of legal obligations (e.g., accounting and fraud prevention).

Legal basis for processing

Personal data processing is carried out based on applicable legal regulations, including:

  • Your consent (e.g., to create an account or subscribe to the newsletter),
  • Contract performance (e.g., fulfilling your order),
  • Legal obligations,
  • Legitimate interest (e.g., improving our website or preventing abuse).

In Poland, GDPR (European AVG/GDPR) applies. Personal data processing is based on Art. 6 GDPR.

Data retention period

Your personal data is stored by us only for as long as necessary to achieve the purposes described in this policy. An exception applies when the law (e.g., Polish tax or accounting regulations) requires Kacob to archive information for a longer period.

Sharing personal data with third parties

Kacob does not sell or rent personal data to third parties. In some cases, we share data with external entities such as:

  • Payment operators (e.g., Shopify Payments, which processes transactions securely and encrypted)
  • Logistics partners (order shipment fulfillment)
  • IT service providers (e.g., Shopify platform, hosting, system management)
  • Analytical tools (e.g., Google Analytics — see our cookie policy)

If necessary, we apply appropriate security measures and – if required by law – important data transfer mechanisms, such as EU–US Data Privacy Framework for certified organizations.

Your rights

Under GDPR, you have, among others, the following rights:

  • the right to access your personal data,
  • the right to rectify or delete them,
  • the right to restrict processing or object,
  • the right to data portability (if applicable),
  • the right to withdraw consent at any time.

3. Data from external entities

In addition to the data you provide yourself or that is collected automatically while using our site, Kacob may also receive personal data from external entities. This helps us improve our services.

Examples of data received from third parties:

  • Payment operators — e.g., information about the payment method, payment status, or card transactions,
  • Technical service providers — e.g., hosting, email, analytical tools,
  • Platform providers — e.g., Shopify, the e-commerce platform on which our store operates.

These entities process data independently but transfer it to Kacob only collects information necessary to fulfill orders or enable the use of our store.

What do we use your personal data for?

Kacob uses your data only for specific, legally justified purposes, such as:

  • processing and shipping orders,
  • creating and managing customer accounts,
  • sending order confirmations, status updates, and transactional notifications,
  • improving shopping experiences and store functionality,
  • sending promotional messages or newsletters (with your consent),
  • analyzing user statistics to optimize the site and marketing activities,
  • detecting and preventing fraud and security threats.

Your data is not used for other purposes unless you consent or the law requires it.

Use of cookies

Our website uses cookies to function properly, remember user preferences, and gather information about how our store is used. Cookies help us, among other things, with:

  • maintaining the stability and security of the store,
  • customizing content to your preferences,
  • analyzing visitor behavior to implement improvements.

We use cookies, among others, through the Shopify platform. You can find an overview of the cookies used and their functions here: Shopify Cookie Policy

Manage cookie settings

You can manage or block cookies at any time in your browser settings. However, please note that disabling cookies may limit the functionality of some features on our site.

To whom Does Kacob share your data?

We share your personal data only when it is necessary to provide our services or when the law requires us to disclose it. We never sell your data to third parties.

Possible recipients of your data are:

  • Technical service providers: Shopify, hosting, IT companies,
  • Payment operators: processing transactions,
  • Courier and delivery companies: handling shipments,
  • Marketing partners: only with your consent,
  • Government authorities: when required by law.

Your rights as a data subject

As a user Under GDPR, you have the following rights with respect to Kacob:

  • Right of access: you can check what data we process.
  • Right to rectification: you can correct incomplete or inaccurate data.
  • Right to erasure: you can request data deletion.
  • Right to object: you can object to certain forms of processing.
  • Right to data portability: you can receive your data in a machine-readable format.
  • Right to withdraw consent: if processing is based on consent.

You can contact us at: info@kacob.com. We respond to every inquiry within the legally required timeframe.

You will never be treated worse for exercising your rights.

Data security and retention periods

Kacob applies appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. We recommend using strong and unique passwords.

Your data is stored only as long as necessary to fulfill the purposes or in accordance with legal requirements.

International data transfer

In some cases, your data may be stored or processed outside the EU/EEA. In such situations, we apply safeguards such as:

  • Standard Contractual Clauses (SCC)
  • Transfer to countries with an adequacy decision, e.g., under the EU–US Data Privacy Framework

Questions or complaints?

Do you have questions about the privacy policy or data processing? Contact us:

info@kacob.com

If you are not satisfied with the way your data is processed, you can file a complaint with the relevant supervisory authority:

Personal Data Protection Office (UODO)
Website: https://uodo.gov.pl

Contact Details

If you have any questions or just want to start a conversation with us, feel free to contact us via:

Customer Service (Opening Hours):

  • Monday – Friday: 09:00 – 18:00 (GMT+1)
  • Saturday and Sunday: 10:00 – 16:00 (GMT+1)

Frequently asked questions
What is Kacob?

Kacob is a men’s footwear brand focused on clean design and timeless style. Our collections are shaped by classic British influences and designed for everyday and formal wear, with an emphasis on consistency and ease.
Do you offer free shipping?

Yes. We offer free standard shipping within the United Kingdom on all orders, with no minimum purchase required.
How long does delivery take?

Orders typically arrive within 4–7 business days (Monday to Friday) after dispatch. You’ll receive a tracking link as soon as your order is on its way.
Do you ship internationally?

At this time, we ship within the United Kingdom only. This allows us to maintain clear delivery timelines and reliable service.
How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Please allow additional time for your bank to reflect the credit
Can I exchange an item?

Yes. If you’d like a different size or style, simply mention this in your return email and we’ll assist you.
What payment methods do you accept?

We accept Visa, Mastercard, Maestro, American Express, Apple Pay, and Google Pay. All payments are securely encrypted and processed.
Is my personal and payment information safe?

Yes. Kacob uses secure checkout technology and does not store payment details. Your information remains private and protected.
I didn’t receive my order. What should I do?

Please check your tracking link first. If more than 8 business days have passed since dispatch and your order hasn’t arrived, contact us at info@kacob.com and we’ll investigate.
Can I update or cancel my order?

If your order has not yet shipped, we may be able to make changes. Contact us as soon as possible after placing your order.
Still need help?

We’re here to assist. Reach out to us anytime at info@kacob.com and we’ll be happy to help.