Last updated: February 10, 2026
Return Policy – Kacob
- Region: Returns and exchanges are currently available for customers within Poland.
- Which products can be returned: Both defective and full-value products (under the right of withdrawal), provided they are in their original condition.
- Return period: Returns are possible within 30 calendar days from the date of receipt of the shipment.
- Return method: Courier or postal shipment sent directly to our return address.
- Shipping costs: In case of a return without giving a reason, the cost of sending the product back is borne by the customer. If the product is defective or damaged due to our fault, Kacob covers the return shipping costs.
- Additional fees: We do not charge any fees for handling returns or for restocking returned goods.
- Refund: Refunds are made within 7 business days of receiving and inspecting the returned shipment, using the same payment method used for the purchase.
- Exceptions: Gift cards are non-refundable.
1. Return Conditions
Your satisfaction with shopping at Kacob is our top priority. If the selected product does not meet your expectations, we offer a convenient return option within 30 days from the moment you receive the shipment. This service is available for all orders fulfilled within Poland.
To start the return process, write to us at: info@kacob.com. We will send you complete instructions and the shipping address for the return. Please ensure that returned products are clean, unused, and have all original tags and packaging.
2. Return Process and Shipping Costs
To start the return process, follow these steps:
- Contact our customer service at the email address: info@kacob.com (or your current email) to inform us of your intention to return.
- Prepare the package, including a copy of the invoice or order number so we can identify your purchase.
- Send the package by mail or courier to our return processing address in Poland:
Kacob > Taszarowo 65, Wągrowiec 62-100, Poland
3. Condition of Returned Products
To receive a full refund, the product must be in perfect condition — unused, in original packaging, and with tags. If signs of use or damage caused by the customer are found, we reserve the right to reduce the refund amount (partial refund).
4. Product Exchanges
Want to exchange a product for a different size or model? At Kacob, this is possible for customers in Poland. The fastest way is to make a standard return of the unwanted product and place a new order.
5. Refunds
After receiving and inspecting the return, funds will be refunded within 7 business days using the same payment method used for the purchase. You will receive a confirmation email upon completion of the process.
6. No Restocking Fees
We do not charge any hidden fees for accepting returns (no restocking fees). You only pay for return shipping if you cancel the purchase.
7. Unclaimed or Refused Shipments
Please carefully check the address details. If a shipment is returned to us due to an incorrect address or unjustified refusal to accept, additional return shipping costs may be charged.
8. Right of Withdrawal in the EU (14 days)
Regardless of our 30-day policy, every customer in the European Union has the statutory right to withdraw from the contract within 14 days without giving a reason. Kacob voluntarily extends this period to 30 days to give you greater flexibility.
Contact Information
If you have any questions or just want to get in touch, feel free to contact us via:
- Store name: Kacob
- Address: Taszarowo 65, Wągrowiec 62-100, Poland
- Email: info@kacob.com
- Phone number: +48732143402
Customer Service (Opening hours):
- Monday – Friday: 09:00 – 18:00 (GMT+1)
- Saturday and Sunday: 10:00 – 16:00 (GMT+1)