Last updated: February 10, 2026

Shipping Summary – Kacob

  • Shipping area: We ship orders to addresses located within Poland.
  • Delivery scope: Free shipping covers the entire assortment available in our online boutique.
  • Delivery time: Orders are usually delivered within 6–9 business days.
  • Shipping costs: Shipping within Poland is free — customers incur no additional charges.
  • Currency: All prices are listed in Polish zloty (PLN).

1. Delivery area

Currently, our boutique focuses on serving customers within Poland, delivering to specified home and business addresses. Although we do not offer international shipping at this time, we are continuously growing and may expand our service area in the future.

2. Which products are shipped

All products available in the store are subject to our standard shipping process. Each item is carefully inspected, meticulously packed, and prepared for shipment.

3. Delivery address

All shipments are delivered directly to the address provided in the order form. Please enter your address details carefully to ensure your new style reaches you without delay. Please note that we currently do not deliver to pickup points or parcel lockers.

4. Cut-off time and order processing

  • Orders placed on business days before 6:00 PM (GMT+1 Warsaw) are processed within the standard time of 1–2 business days.
  • Orders placed after 6:00 PM, on weekends, or holidays will be processed starting the next business day.

5. Processing time

Order processing (including confirmation, quality control, and packing) usually takes 1–2 business days.

6. Delivery time (Transport)

After the package is shipped, the average delivery time within Poland is 5–7 business days. Deliveries are made only on business days (Monday–Friday).

  • Total estimated time from order placement to delivery: 6–9 business days. During peak periods (e.g., holidays or promotional events), this time may be slightly extended.

7. Shipping costs

For all orders within Poland, we offer free standard shipping. We do not charge any additional fees for packaging or order handling.

8. Changing the delivery address

If you want to change the delivery address after placing an order, please contact us as soon as possible at info@kacob.com. We will try to make the changes, but we cannot guarantee this if the order has already been handed over for shipping.

9. Undeliverable orders

If a shipment is returned to our warehouse due to an incorrect address, unjustified refusal to accept, or failure to collect the package on time, reshipping the order may incur an additional shipping fee. Please carefully check your address details before confirming your purchase.

10. Duties and taxes

Since we deliver orders exclusively from within the European Union to addresses in Poland, no additional customs duties or import taxes apply. The price shown in the cart is the final price.

11. Order cancellation

Order cancellation is possible within 12 hours of placing the order. Please contact us by email at info@kacob.com. If the order has not yet been packed, we will refund the full amount within a maximum of 7 days. After 12 hours, cancellation may not be possible due to the package preparation process.

Contact Information

If you have any questions or just want to start a conversation with us, feel free to contact us via:

Customer service (Opening hours):

  • Monday – Friday: 09:00 – 18:00 (GMT+1)
  • Saturday and Sunday: 10:00 – 16:00 (GMT+1)

Frequently asked questions
What is Kacob?

Kacob is a men’s footwear brand focused on clean design and timeless style. Our collections are shaped by classic British influences and designed for everyday and formal wear, with an emphasis on consistency and ease.
Do you offer free shipping?

Yes. We offer free standard shipping within the United Kingdom on all orders, with no minimum purchase required.
How long does delivery take?

Orders typically arrive within 4–7 business days (Monday to Friday) after dispatch. You’ll receive a tracking link as soon as your order is on its way.
Do you ship internationally?

At this time, we ship within the United Kingdom only. This allows us to maintain clear delivery timelines and reliable service.
How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Please allow additional time for your bank to reflect the credit
Can I exchange an item?

Yes. If you’d like a different size or style, simply mention this in your return email and we’ll assist you.
What payment methods do you accept?

We accept Visa, Mastercard, Maestro, American Express, Apple Pay, and Google Pay. All payments are securely encrypted and processed.
Is my personal and payment information safe?

Yes. Kacob uses secure checkout technology and does not store payment details. Your information remains private and protected.
I didn’t receive my order. What should I do?

Please check your tracking link first. If more than 8 business days have passed since dispatch and your order hasn’t arrived, contact us at info@kacob.com and we’ll investigate.
Can I update or cancel my order?

If your order has not yet shipped, we may be able to make changes. Contact us as soon as possible after placing your order.
Still need help?

We’re here to assist. Reach out to us anytime at info@kacob.com and we’ll be happy to help.