Payment Methods at Kacob

Once you have added your favorite products to the cart, select the "Proceed to Checkout" button. The order summary screen will display the total order amount – it’s worth remembering that delivery to your address in Poland is always completely free at Kacob. In this step, we will ask you to provide the delivery address, contact details, and choose a convenient payment method.

We accept the following payment methods:

  • Payment cards: Visa, Mastercard, Maestro, American Express (Amex)
  • Mobile payments: Blik, Apple Pay, Google Pay
  • Others: Shop Pay

The Security of Your Transactions

The security of your data is our priority. All transactions in the Kacob store are protected by a certified, encrypted SSL connection (128-bit). This guarantees that your information remains confidential and inaccessible to third parties. The presence of this protection is confirmed by the padlock icon visible in the browser’s address bar.

Your privacy is protected:

  • Your full payment details are not stored on our servers.
  • All sensitive information is transmitted directly in encrypted form to our certified payment operator.
  • This ensures that every purchase at Kacob is completely safe.

Safe Shopping at Kacob

We want your shopping experience to be smooth and hassle-free. We apply strict data protection procedures with every transaction. In exceptional cases, we may ask for additional verification of information before processing the order to prevent unauthorized actions.

To avoid delivery delays, please carefully check the accuracy of your contact details when finalizing your purchase. This allows our Customer Service Office to quickly contact you if needed.

Contact Information

If you have any questions or just want to get in touch with us, feel free to contact us via:

Customer Service (Opening hours):

  • Monday – Friday: 09:00 – 18:00 (GMT+1)
  • Saturday and Sunday: 10:00 – 16:00 (GMT+1)

Frequently asked questions
What is Kacob?

Kacob is a men’s footwear brand focused on clean design and timeless style. Our collections are shaped by classic British influences and designed for everyday and formal wear, with an emphasis on consistency and ease.
Do you offer free shipping?

Yes. We offer free standard shipping within the United Kingdom on all orders, with no minimum purchase required.
How long does delivery take?

Orders typically arrive within 4–7 business days (Monday to Friday) after dispatch. You’ll receive a tracking link as soon as your order is on its way.
Do you ship internationally?

At this time, we ship within the United Kingdom only. This allows us to maintain clear delivery timelines and reliable service.
How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Please allow additional time for your bank to reflect the credit
Can I exchange an item?

Yes. If you’d like a different size or style, simply mention this in your return email and we’ll assist you.
What payment methods do you accept?

We accept Visa, Mastercard, Maestro, American Express, Apple Pay, and Google Pay. All payments are securely encrypted and processed.
Is my personal and payment information safe?

Yes. Kacob uses secure checkout technology and does not store payment details. Your information remains private and protected.
I didn’t receive my order. What should I do?

Please check your tracking link first. If more than 8 business days have passed since dispatch and your order hasn’t arrived, contact us at info@kacob.com and we’ll investigate.
Can I update or cancel my order?

If your order has not yet shipped, we may be able to make changes. Contact us as soon as possible after placing your order.
Still need help?

We’re here to assist. Reach out to us anytime at info@kacob.com and we’ll be happy to help.