Use of cookies and data processing

To ensure the highest quality of service, the Kacob website uses cookies. These are small text files that your browser stores on the end device. Each cookie has a unique identification code, which allows our website to recognize your browser on subsequent visits, enabling us to better tailor content to your needs.

Cookie control

Cookies are stored on your device, so you have full control over their use. In your browser settings, you can:

  • completely block cookies,
  • set notifications before saving cookies,
  • delete cookies manually at any time.

Note: disabling cookies may cause some service functions to malfunction.

Information about managing cookies in popular browsers:

Necessary cookies

Necessary cookies We use cookies that are essential to ensure the stability, security, and basic functions of our service. They enable, among other things:

  • Proper functioning of the cart and storage of selected products;
  • Secure management of the user session;
  • Ensuring the protection of transmitted data through encrypted connections.

Without these files, the Kacob website could not function properly. Legal basis: Art. 6(1)(f) GDPR – our legitimate interest in maintaining the safe and efficient operation of the store. According to Art. 21 GDPR, you have the right to object to such processing.

Analytical and marketing cookies

Google Analytics

We use Google Analytics, an analytical tool offered by Google Ireland Ltd. / Google LLC (USA). Thanks to these files, we learn:

  • which pages are most frequently visited,
  • how long the user uses the service,
  • where the traffic comes from.

Purpose of processing

Analysis of user behavior to improve website functionality and marketing activities.

Legal basis

Art. 6(1)(a) GDPR – user consent. Consent is required according to UODO guidelines.

Data recipient

Google

Data transfer to the USA

Transfer is carried out according to the legal mechanism EU–U.S. Data Privacy Framework, approved by the European Commission.

Storage period

Cookie data is automatically deleted after a maximum of 14 months.

Your rights and options

You can at any time:

  • change or withdraw consent to cookies,
  • block cookies in the browser,
  • set automatic cookie deletion after closing the browser.

Disabling cookies may, however, affect the functioning of the website.

Cookies not requiring consent

Cookies necessary for the operation of the service are processed in accordance with Art. 6(1)(f) GDPR and do not require consent.

For marketing or analytical files, consent is required: Art. 6(1)(a) GDPR. Consent can be withdrawn at any time.

Contact Details

If you have any questions or just want to start a conversation with us, feel free to contact us via:

Customer Service (Opening Hours):

  • Monday – Friday: 09:00 – 18:00 (GMT+1)
  • Saturday and Sunday: 10:00 – 16:00 (GMT+1)

Frequently asked questions
What is Kacob?

Kacob is a men’s footwear brand focused on clean design and timeless style. Our collections are shaped by classic British influences and designed for everyday and formal wear, with an emphasis on consistency and ease.
Do you offer free shipping?

Yes. We offer free standard shipping within the United Kingdom on all orders, with no minimum purchase required.
How long does delivery take?

Orders typically arrive within 4–7 business days (Monday to Friday) after dispatch. You’ll receive a tracking link as soon as your order is on its way.
Do you ship internationally?

At this time, we ship within the United Kingdom only. This allows us to maintain clear delivery timelines and reliable service.
How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Please allow additional time for your bank to reflect the credit
Can I exchange an item?

Yes. If you’d like a different size or style, simply mention this in your return email and we’ll assist you.
What payment methods do you accept?

We accept Visa, Mastercard, Maestro, American Express, Apple Pay, and Google Pay. All payments are securely encrypted and processed.
Is my personal and payment information safe?

Yes. Kacob uses secure checkout technology and does not store payment details. Your information remains private and protected.
I didn’t receive my order. What should I do?

Please check your tracking link first. If more than 8 business days have passed since dispatch and your order hasn’t arrived, contact us at info@kacob.com and we’ll investigate.
Can I update or cancel my order?

If your order has not yet shipped, we may be able to make changes. Contact us as soon as possible after placing your order.
Still need help?

We’re here to assist. Reach out to us anytime at info@kacob.com and we’ll be happy to help.